Trusted Help for
Your Loved One.
More Peace of Mind
for You.

You’re ready to get help for your loved one. But before you ask for help, you want to know what the process is and how care will actually happen.

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Trust Comes From Having a Clear Picture of What’s Happening

When you’re far away, hearing that someone will “take care of it” may not feel like enough. You want to know who is helping your loved one, what has been arranged, what was completed, and what still needs to happen next.

Peace of mind comes from knowing your loved one is being cared for—and being kept informed along the way.

Trying to coordinate care through several people can quickly become overwhelming.

Messages, clinics, payments, providers, and family updates can spread across too many places. Without one dependable point of support, you can be left wondering who is responsible and what actually happened.

HERE’S WHAT HAPPENS NEXT
A Clear Process, From the First Request to the Final Update

Every family's situation is different, but the process usually follows six simple steps.

Share your story with us

Share what is happening, where your loved one is, and any details you already have, such as a prescription, lab request, doctor's advice, upcoming appointment, or concern that needs attention.

We'll figure out the next steps

Your Health Advocate helps identify what information, documents, providers, or arrangements may be needed before the family moves forward.

We get your approval before care happens

Before care is arranged, SendVia explains available support and known costs whenever possible, including consultations, laboratory tests, medicine, home visits, transportation, or other approved healthcare expenses.

We'll arrange the care

Once the plan is confirmed, your Health Advocate helps coordinate the appointment, provider, payment, or local assistance your loved one needs.

We'll make sure care actually happens

Whether we assist your family to care or a doctor visits them, we'll make sure care your family gets the care they need.

We'll keep you updated at every step

You receive clear updates on what was arranged, what was completed, what is still pending, and what your family may need to do next.

UPDATES SO YOU SHOULDN’T HAVE TO WONDER WHAT HAPPENED
Clear Updates You Can Rely On

You’ll know what was arranged, what was completed, and what still needs to happen next.

Less worry about what happens next
Fewer last-minute calls and messages
One trusted person to turn to
More confidence that important steps are handled
Clearer updates about your loved one’s care
More peace of mind from afar

WHO WILL BE THERE FOR YOUR LOVED ONE?
Trusted People,
With Clear Roles
SendVia brings the right people together so your loved one has the support they need—and you know who is responsible for what.

Your Health Advocate: Your trusted point of contact in the Philippines. They help organize the care, coordinate with the people involved, and keep you updated along the way.

Doctors and nurses: Qualified professionals who provide consultations, home visits, check-ins, and other clinical care within their professional roles.

Healthcare partners: Clinics, laboratories, pharmacies, and other approved providers involved in completing the care your loved one needs.

The SendVia team: People working behind the scenes to support scheduling, coordination, payments, and family updates.

ONE TRONE PERSON YOU KNOW YOU CAN TURN TO
Your Health Advocate Keeps the Pieces Connected

Your Health Advocate is your main point of contact in the Philippines.
They help coordinate the people involved, follow up on agreed next steps,
and keep you informed along the way.

Ruth

 

“When something new comes up,
I’m here to help your loved one
through the next steps and
keep you informed along the way.”
Ruth,  Health Advocate, SendVia

WHAT'S INCLUDED
A plan that brings you & your family peace of mind

1. Share the situation
Tell us what is happening and what your loved one may need.
2. Speak with a Care Advisor
We ask a few questions so we can understand the request clearly.
3. Review the available support
We explain what SendVia may be able to arrange, who may be involved, and any known costs.
4. Confirm the next steps
Once you are comfortable with the plan, coordination can begin.

A MORE RELIABLE APPROACH
Someone You Can Turn to When Family Can’t Be There

Instead of wondering who can help each time care comes up, you can have one trusted person nearby helping your loved one and keeping you informed.

Ruth


"I check in before every appointment
so the family back home never has
to wonder what's happening."
Health Advocate, SendVia

WE'RE READY TO HEAR HOW WE CAN HELP YOU
Tell Us What Your Loved One Needs

Share what is happening with your Nanay or loved one. We’ll help you understand the available support, who may be involved, and what happens next.

You may still be far away, but you will not have to wonder what is happening or manage every detail alone.