SendVia Global Data Privacy Policy ("Global Policy")

Last Updated: April 16, 2025

SendVia comprises of: (a) the services of SendVia, LLC (“SendVia” or “we”); (b) the services of third-party website hosting, payment processing and money exchange sub-service providers (“Subservice Provider(s)”); and (c) overseas products and/or services provided by one or more of our independent global partners (“Global Partner(s)”).   Together, SendVia, Subservice Provider(s) and Global Partner(s) (“SendVia Providers”) make available websites and other products and related services (“SendVia Services”) for the use of you and your entity, including members of your household or others using your account (“User” or “Users”). 

INFORMATION NOTICE 

By entering your personal information to use any SendVia Services, you acknowledge that “SendVia” may use your personal information for the purposes explained in this Global Policy and that SendVia Providers may have their own separate data privacy policy(s) which you acknowledge may use your personal information for the purposes explained in the data privacy policy of respective SendVia Providers. 

Through SendVia Providers, SendVia delivers healthcare solutions (“Purpose”) that have been supported and designated by US individuals (“Senders”) to specific recipients residing in the Philippines (“Receivers”). This Global Policy applies to natural persons who reside in the United States and the Philippines (“consumers” or “you”) who communicate, disclose, or provide personal information in connection with the Purpose.

SendVia has adopted this Global Policy to comply with its obligations under applicable US state laws and the Philippines Data Privacy Act of 2012. More complete information about how SendVia processes your data and your privacy rights can be found in the US Consumer Privacy Policy and the Philippines Privacy Policy. Please note that the content of this Global Policy, the US Consumer Privacy Policy, and the Philippines Privacy Policy (collectively “Policies”) are subject to change based on changes to applicable laws and regulations. 

 

PERSONAL INFORMATION COLLECTED

SendVia is committed to safeguarding the privacy of any personal information that may come into its possession. In connection with the Purpose, by entering your personal information using SendVia Services platforms, SendVia will receive the following categories of personal information from you: 

 

Categories of Personal Information Collected

Description

Purposes for Processing

A.     Identifiers and Contact Information.

This category includes names, telephone number, mobile number, email address and other similar contact information and identifiers.
  • To ensure the secure transfer of information.
  • To facilitate the purchase and delivery of products and services.
  • To act as a point of contact for consumers and the product recipients.

B.     Commercial Information.

This category includes confirmation that your account was created and order identifiers.
  • To ensure the secure transfer of information.
  • To facilitate the purchase and delivery of products and services.
  • To act as a point of contact for consumers and the product recipients.

C.    Sensitive Information (Philippines Only).

This category includes any information related to an individual’s health, including previous or current health records.
  • To fulfill services under the purchase product and solution.

 

SendVia Services and our website are not intended for or targeted at children under 16 years old. We do not knowingly or intentionally collect personal information about children under 16 years old. If you believe that we have collected personal information about a child under 16 years old, please contact us at dataprivacy@sendvia.com so that we may delete the information.

 

DATA MINIMIZATION

In order to achieve the purposes identified above, the collection, use, and retention of personal information shall be reasonably necessary and proportionate. We collect the minimum personal information that is necessary to fulfill such purposes.

 

SOURCES OF PERSONAL INFORMATION COLLECTED

We collect personal information directly from you, as well as automatically related to your use of our websites and other services, and from third parties. For example, we collect Categories A (Identifiers and Contact Information) and B (Commercial Information) of personal information:

  • From any form you may complete and submit through our websites;
  • From the content of surveys that you may complete;
  • When you provide information as a client or User in connection with us providing professional services to you;
  • From other sources, such as public databases, joint marketing partners, social media platforms (including from people with whom you are friends or otherwise connected) and from other third parties; and
  • From or on behalf of clients or Users when we provide professional services, which could include personal information about their employees, benefits recipients, insureds, etc.

 

DISCLOSING PERSONAL INFORMATION TO A THIRD PARTY

We may disclose your personal information solely in connection with the Purpose to trusted affiliates, contractors, or service providers who are subject to a duty of confidentiality. Before disclosing any personal information, we enter into data processing agreements that require the recipient to both keep that personal information confidential and not use it for any purpose except performing the contract.

  • In the preceding twelve (12) months, we have disclosed the following categories of personal information for a business purpose:
    • Identifiers and Contact Information.
    • Commercial Information.
    • Sensitive Information.
  • We disclosed your personal information for business purposes to the following categories of third parties:
    • SendVia affiliates;
    • Service providers and independent contractors we use to help deliver our products and/or services;
    • Other third parties we use to help us run our business, such as marketing agencies, website hosts, and technical security solutions;
    • Third parties approved by you, including social media sites you choose to link your account to or third-party payment providers;
    • Our insurers and brokers; and
    • Our banks.

We may disclose your personal information in response to subpoenas, court orders, or other lawful requests by public authorities, including to meet national security or law enforcement requirements. We may also disclose personal information in order to enforce or apply our rights and agreements, or when we believe in good faith that disclosing this information is necessary or advisable, including, for example, to protect the rights, property, or safety of our businesses, our websites, our customers, our users, or others, as permitted under the applicable laws, or as otherwise required by law or by government and regulatory entities. This includes exchanging information with other companies and organizations for fraud protection and credit risk reduction.

 

COOKIES AND OTHER SIMILAR TECHNOLOGIES

We use cookies, tracking pixels, and other similar technologies (collectively “cookies”) to monitor our website traffic and email marketing efforts.

We may use cookies to keep track of sessions and gather interaction data through our marketing emails. You can opt out of receiving marketing emails using the methods described in the “RIGHT TO OPT OF DIRECT MARKETING” section below.

Approved third parties, including providers of analytics services, may also set cookies when you interact with our website. These third parties use cookies to provide insights into your interests on our website and other third-party sites, and to perform services on our behalf.

 

RIGHT TO OPT OUT OF DIRECT MARKETING 

We may use the contact details you provided to send you marketing communications by email, telephone, direct mail or other communication formats about similar products or services where permitted by applicable law (unless you have opted out).

If you have a SendVia account, you can opt out of receiving marketing communications by modifying your email or SMS subscriptions by clicking on the unsubscribe link or following the opt-out message included in the communication. 

Alternatively, simply send an email to dataprivacy@sendvia.com with "UNSUBSCRIBE REQUEST" in the subject line and the email address that you wish to be removed from the email. 

Please note that if you request that we stop sending you marketing messages or you unsubscribe, we may continue to send you service and administrative communications such as order updates and other important information regarding your transaction. 

 

USE OF SMS & MMS MESSAGING

With your explicit permission, we may contact you via SMS or MMS to provide order status updates and other important information about your order. This feature is enabled when you opt-in during the checkout process of an order or via your account settings. SendVia is not responsible for any applicable data rates or carrier charges. You may opt-out by clicking on the opt-out link located in your account settings or by following the opt-out message included in the communication.  

 

SUBMITTING REQUESTS

Requests to exercise your privacy rights (as outlined under the US Consumer Privacy Policy and the Philippines Privacy Policy) may be submitted by:

  • Sending an email to dataprivacy@sendvia.com; or
  • Calling us at 1-888-462-3048; or
  • Sending a letter to SendVia, LLC PO Box 7101 Appleton, WI   54912 USA 

 

DO NOT TRACK SIGNALS

SendVia sites currently do not respond to Do Not Track signals in browsers. 

 

SECURITY AND RETENTION OF PERSONAL INFORMATION 

All personal information is protected using physical, technical, and organizational measures. A variety of technologies and procedures are used to secure the personal information you provide from unauthorized access, use, or disclosure.

SendVia retains your personal information for as long as necessary to fulfill the Purpose outlined in this Global Policy, unless a longer retention period is required by law. Personal information may be kept for administrative, legal, or regulatory purposes, or to comply with any SendVia document retention policies. SendVia will keep the minimum amount of personal information necessary to comply with such obligations. 

 

CONTACT US

If have questions or comments about the Policies, you may contact us at: dataprivacy@sendvia.com.

 

RELATED POLICIES

WEBSITE TERMS AND CONDITIONS 

Please see our Website Terms and Conditions for more complete information about SendVia’s products and services. The use of SendVia Services for any illegal purposes is strictly prohibited.