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How a Typical Month of Care Looks
Every SendVia plan is personal, but the flow of care is consistent and predictable—so you always know what’s happening and when.
When your plan is activated, you and your family will get:
1. In-Home Onboarding with Care Companion
- Your personal Care Companion comes to your loved one at home.
- They conduct an onboarding session, which includes:
- A review of medical history for the doctor
- An overview of the plan and what resources are available to your them
- How use the telemedicine app
- Talk about next steps and what to expect from the doctors visit
2. Initial Home Assessment by a Doctor
- A certified doctor visits your loved one at home.
- They review medical history, current medications, daily routines, and home safety.
- Together, they discuss goals—like “fewer clinic visits,” “better blood pressure control,” or “more stability when walking.”
- The doctor documents a personalized care plan, including immediate goals that can be addressed with the help of the Care Companion
3. Nurse Visits for Ongoing Monitoring
- A nurse comes to the home for regular check‑ins. Each year, a family can expect two in-person visits and two virtual phone calls, conducted every 3 months.
- They measure vital signs, check symptoms, review medications, and ask about any new concerns.
- If something needs attention, the nurse can escalate to a doctor or help schedule follow‑up care.
4. Care Companion Support
- When a clinic or hospital visit is needed, a Care Companion:
- Helps schedule the appointment
- Provides by‑their‑side support at the visit
- Helps explain next steps and coordinate care with trusted partners
5. 24/7 Access To Doctors Between Visits
If something comes up between in‑person visits, your family has 24/7 access to certified Philippines‑based doctors via virtual consultation.They can triage concerns, give advice, and decide whether an in‑home or in‑clinic visit is needed.
6. After-Visit Summaries
After each visit, you receive a clear summary of what occurred in the visit.You see what was done, what was found, and what’s next—so you can stay in the know and fuly support from the US.
Questions & Answers
What types of conditions are best suited for SendVia’s in‑person care?
SendVia is ideal for older adults and loved ones with chronic conditions (such as hypertension, diabetes, or heart disease), mobility challenges, or frequent clinic visits. Our goal is to keep them stable, comfortable, and well‑monitored at home while coordinating any needed specialist or hospital care
How often do doctors and nurses visit at home?
A doctor will perform an initial comprehensive home assessment and follow‑up as needed, while nurses visit on a quarterly basis for ongoing wellness checks and monitoring.
Who are the Care Companions?
They are trained, local professionals who support your loved one before, during, and after appointments. They help book visits, accompany your loved one, and coordinate follow‑up with trusted local partners so nothing falls through the cracks.
How do I see what happened during an in‑person visit?
After each visit, a summary is sent to you, including what was checked, any changes in condition, and next steps. This gives you clear, documented proof of care from anywhere in the world. Need information? No problem, just message your Care Companion.
How is pricing structured for in‑person care?
All in‑person services described here— the initial in-person doctor visits, quarterly nurse visits, Care Companion support, one Care Companion visit per month, and 24/7 virtual doctor access—are bundled under one simple monthly price with an available one‑month free trial. There are no separate surprise fees for individual in‑home visits. Need more visits? We'll work with you to have our providers visit your family more often - just let us know.